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Job Posting: National Manager, Working-Age Services & Employment Accommodation (CNIB Toronto)

Position Title: National Manager, Working-Age Services & Employment Accommodation
Location:  Toronto, ON
Reports To: VP, Program Delivery & Service Quality
Date: December 2011

Please forward applications to:

I. Scope and Summary of Primary Responsibilities

This role is responsible for leading the development and implementation of a nation-wide model of coordinated, outcome-based service, as identified in the CNIB Strategic Plan, to ensure people who are blind or partially sighted are able to achieve their full potential and attain their employment-related goals.

The incumbent will lead the development and implementation of robust and sustainable employment and accommodation programs including development of dynamic key partnerships and the facilitation of the education of employers about workplace accommodation.

The outcome of these efforts will ensure program efficiency and effectiveness, across CNIB’s services, to working-age adults.  The outcomes will be measured through strategic evidence-based assessments, monitoring of key performance indicators and forging partnerships to enhance services to clients and employers.

Additionally, working across the organization, this role will provide oversight and direction to ensure that CNIB is an exemplary employer for Canadians who are blind and partially sighted.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities:

  • Conducts assessments of current CNIB employment and pre-employment skills training services offered to working age persons with vision loss to include identification of best practices and opportunities for growth and improvement.
  • Identifies, builds, manages and promotes strategic partnerships to enhance program delivery.
  • Identify and access appropriate sources of funding required to support program delivery.
  • Develops and manages a service model for working age adults that is coordinated, holistic, and focuses on client achievement of their personal goals.
  • Defines, directs and monitors a strategy to transform CNIB into an exemplar accessible employer for blind and partially sighted Canadians, with particular emphasis on the use of technology and workplace accommodation.
  • Identifies and implements best practices in the delivery of customer service for this age group.
  • Contributes to the continuous improvement of metrics to measure ongoing client and employer satisfaction and outcomes related to CNIB’s employment programs.
  • Advises and guides CNIB advocacy efforts that support the success of clients in obtaining accessible technology, best-in-class technology training, skills training, meaningful employment and job retention
  • Represents CNIB and its client’s interests within relevant external organizations, government forums, and at conferences.
  • Liaises and builds relationships with all levels of internal stakeholders to achieve consumer service outcomes and program goals.
  • Liaises and builds relationships with various external service providers (i.e. associated community professionals, industry representatives, and educational/training programs) to meet the needs of consumers and determine best practices.
  • Manages multiple relationships through influence, diplomacy, information, value-added expertise and facilitation.
Problem Solving/Time Frame of Impact
  • Ability to provide strategic solutions to routine as well as complicated problems utilizing excellent analytical, creativity, and problem solving skills.
  • Develops service delivery processes to optimize efficient and effective use of resources.
  • Assesses trends in service demands to plan and develop service capability and determine best practices.
  • Supports all Divisions by establishing processes to address service delivery challenges (i.e. extended staff shortages, extensive wait times); provide deliverables in timely manner as appropriate.
Decision Autonomy
  • Works under the general guidance of National guidelines and standards, and has autonomy on daily operational activities; provides recommendations to the development of National guidelines and standards.
  • Consults with direct supervisor on issues that are deemed to require upper level approval.
  • Consults with consumer service experts and based upon current relevant research, plans, develops, communicates and monitors CNIB service standards on an ongoing basis.
  • Facilitates and enhances team efforts on a professional level and share specialized knowledge, sources, experience, concepts, and skills.
  • Provides subject matter expertise and technical knowledge to the CNIB team and the community in general.
  • Develops the knowledge and expertise of staff through training, project delegation, and mentoring processes.
  • Identifies training needs and develops training programs to address these needs.

III. Qualifications

Knowledge and Skill Requirements

  • Knowledge and experience working with individuals with vision loss.
  • Demonstrated client-centered approach and commitment.
  • Knowledge of job accommodation practice and relevant legislation.
  • Proficient in the use, and knowledge of best practices in the teaching of assistive technology.
  • Knowledge of the tools and practices used in career development, guidance, and vocational assessment.
  • Expertise in job accommodation and advocacy.
  • Ability to communicate with and influence various stakeholders in service delivery continuum; develop relevant internal and external partnerships.
  • Ability to develop and implement training programs for relevant service staff.
  • Ability to professionally represent CNIB in the community and at conferences and forums.
  • Ability to collect, synthesize and analyze a broad array of variables to develop programs and processes that optimize consumer outcomes.
  • Ability to develop innovative and creative solutions to service delivery challenges.
  • Ability to remain flexible in working effectively with a diverse staff, various consumer groups, and different geographic areas.
  • Strong expressive, receptive, and written communication abilities.

Experience and Education

  • Post-secondary education in a relevant field.
  • Minimum of 5 years relevant working experience.
  • Knowledge of employment and accommodation best practices.
  • Advanced assistive technology skills.
  • Advanced understanding of rehabilitation needs and services for adults with acquired or congenital vision loss.
  • Advanced advocacy skills and experience.
  • Demonstrated leadership skills.
  • Applicable professional membership is an asset.

Work Environment

  • Willingness to travel throughout the country. 
  • Willingness to work in locations that is remote from supervisor and peers.
Archival Date: 
Saturday, December 31, 2011
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