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Requesting Accessible Information From Your Bank: Who To Call

Accessible communication is critical to enabling independence, and full participation in life. This is dramatically illustrated when you consider important personal information like banking statements, credit card bills, wireless bills and healthcare information. 

It so happens that in Canada we are fortunate in this regard - all of the major banks provide alternate format monthly billing statements at no charge to the customer - all you have to do is ask. For blind and low vision Canadians, obtaining financial statements and documents in braille, large print or audio provides the equal opportunity to make informed, and independent personal finance decisions.

Here is a list of the phone numbers at the five major financial institutions across Canada to request your financial information in alternate formats:

  • RBC Marketing Material 1-800-769-2597
    Braille statement or other statement options 1-866-246-5651 / TTY 1-800-661-1275
  • BMO 1-877-225-5266 / TTY/TTD 1-866-889-0889
  • Scotiabank / 1-888-615-8991
  • TD 1-800-831-1158 / TTY 1-800-361-1180
  • CIBC 1-800-465-2422  / TTY 1-800-465-7401
Archival Date: 
Tuesday, August 21, 2012