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Aeroplan Website Accessibility

February 19, 2013
Robert E. Brown Aeroplan Chairman
Aeroplan Website Accessibility


Robert E. Brown

Aeroplan Chairman

Aeroplan Canada

5100 de Maisonneuve Blvd. West
Montreal, Quebec H4A 3T2

February 19, 2013


This letter is being sent on behalf of the Alliance for Equality of Blind Canadians (AEBC).The AEBC is an advocacy group, made up of blind, deaf-blind, and partially-sighted Canadians.  We work toward the full inclusion in all aspects of life in Canada, for those who experience partial or total vision loss. 


A number of our members use the AeroPlan website with screen reading technology and have encountered several problems accessing its features.  It appears that your website lacks internationally accepted practices regarding accessibility which makes it difficult for blind persons to make full use of the website.  These standards are easy to implement, if the website developers are willing to undertake the task.


My purpose in writing this note is to offer you our assistance in identifying the accessibility issues with your website and hopes that appropriate steps might then be taken to improve its use for blind and partially sighted individuals. I hope for a positive response from you soon and look forward to establishing a working liaison with your website team.



Donna J. Jodhan

National President

Alliance for Equality of Blind Canadians



  • This letter, #2622 was sent February 19, 2013 to Robert E. Brown Aeroplan Chairman: Aeroplan Website Accessibility