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PreSonus Accessibility

Good day readers. If you remember a few posts ago, I was telling you all about my troubles with a PDF document that I came across while downloading the latest drivers for the v-studio 100 audio card from Roland. Well, I'd like to share with you all today that I finally got an answer from the company telling me that they had replaced the non accessible file, and put up an accessible version of the document. However after testing out the card on the Mac platform, I found that there were other issues that made it impossible to work with Protools a music sequencing software package. "Fine, I can live with that," and decided to trade in the card for another model.

After spending some time researching a card that would work both on the Mac platform and on the Pc platform, I came across a company called presonus.

This company has products which cater to the professional musician who wants to record his or her music using a sequencing audio recording software like Protools and or Sonar, just to mention a few audio music recording packages. They design audio cards that are capable of recording instruments such as guitars, keyboards synths, and mic's to record vocals. The company has been around for about 30 years inventing products to suit the professional musician or recording artist and has won several awards because of the highly acclaimed preamps that are used to capture an audio source such as a guitar or keyboard instrument. The model of audio card that really caught my interest was a new mixing console which had lots of buttons and sliders to change the sound and so on. The model that I purchased was the Studio Live 16.02. I was really interested in its layout, and the fact that it has the ability to synchronize with an iPhone and or iPad, allowing one to control the mix in any area of the room or recording booth. I figured what the heck, since it was a new product designed in late 2011, the software used to control the system on the iPhone and the computer would be accessible to VoiceOver and the Pc as well.

My local music shop here in Montreal was kind enough to loan me the unit for a couple of weeks to test it out.

Much to my disappointment, apart from the installation, which was accessible on the iPad, , Mac, and PC, the control panel software on all the devices I mentioned above was not. I had no access to any of the features, with the exception of the menu bar, which really didn't do much, as I could not load any configs and so on. Before I go on, the professional audio cards used in recording music have a panel that allows you to control what you input in to them. You can control things like how loud you want the instrument to be and how loud you want your music to play with out effecting your recording. all professional audio cards no matter what company you go with allow you to save these changes in a config file to allow you to recall the setting at a later date. This allows me to make a map for what ever client I see in the studio and to have the setting recalled when I see them the next time so that I don't waste time in readjusting the volume and so on. Everyone who is a musician likes his or her mix to be different to suit their ear; for instance, a vocalist doing a recording might want the over all music to be lower in their monitor ear phone so that they can hear themselves sing.

After realizing that the panel was not accessible on either platform, I decided to make a phone call to the tech support staff and report my findings.

After the tech support confirmed my findings, as they had a Mac and PC in their lab, I was assured that they would bring this problem to their top level engineer and do what ever they could to make things accessible. To show good faith, I placed a conference call with my local music shop, and purchased the product with the tech support person on the line .

Before ending the call, I was assured by the tech support staff that he was going to fight for my cause and make sure to do his best to convince the developer of the software to make things accessible.

After waiting about a week or so, I decided to give the tech support worker I spoke to a call to find out the status.

After a day, I received an email from the person stating that due to lack of staff and time, the developer would not make the software panel accessible, but would do so in a future product release.

He did assure me that he was quite disappointed in their decision and told me that there was nothing that he could do to help me further.

I then replied asking him if I could make use of the audio card in my music program, and he said that while I could make changes to volumes, I would have to create a separate mix for every file that I was to create for a client. Meaning that I would have to waste time adjusting volumes and so on each session.

I then sent a reply back to the support staff stating that I would be returning the card as I was not satisfied with the response, and that I wasn't going to waste time for any client, and that at the end of it all that I needed to get back to recording and working.

The response I got back from the tech support staff was that he was sorry that he couldn't make things work out, as he was not in charge of developing the software for their cards.

To conclude, I don't think I will ever make a purchase with this company again. I could go on and fight on a government level, in the states, but I simply don't have the time to sit their and fight for the rest of my life. At the end of the day I need to continue my music, and make money to survive as a musician.

I have already begun testing on another card and will report to you at a later date.


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