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Reflections on the CRTC "Let's Talk TV" submissions

Attached are some of the disability related submissions to the CRTC Lets Talk TV Phase Three process that I could find on their website. They are all in the public domain.

In my opinion, these submissions are a good real time indicator of broadcasting and BDU issues of concern to some individuals and groups of and for persons with disabilities.

While I hope the CRTC will take action to improve the usability for all Canadians who have a disability, I have a few observations of a general nature related to the interventions by and on behalf of persons who are blind, as follows:

  • The CRTC changing the accepted submission process to make it more user-friendly through the use of a dedicated e mail process for persons who are blind has resulted in a diversity of interventions not seen since the policy hearing six years ago (CRTC Regulatory Policy 2009-430).
  • A number of interveners called for DV to access commercial content, stock report numbers, emergency alerts, weather advisories and temperature information during weather reports/forecasts, web content, and mobile content.
  • Some interveners referred to the income disparity and its effect on accessing new media.
  • A surprising number of persons who are blind do not access television regularly or at all because of the frustration effect.
  • A surprising number of persons who are blind were not aware of assistance available from broadcasters and BDU’s and/or get meaningful help and support when interacting with service providers customer service staff over the phone.
  • The Francophone submissions are a valuable perspective.
  • Many asked for usable access to on screen programming, PVR’s, one button DV access on remotes and set top boxes that include function feedback, Web features, mobile apps etc.
  • Some Interveners who are blind asked for the same level of DV as Closed Captioning.
  • People who are blind are just now hoping to begin obtaining usable, user-friendly access to mainstream television, but the goalposts are now rapidly moving to online and mobile service platforms. Some interveners worry and expect this evolution will not include users who are blind through implementation of universal design principles in pre-service rollout architecture creation for new services.
  • Some interveners were concerned that a new round of expensive retrofit barriers are being created rather than being avoided.

I was able to open all the attachments in Word. If anyone has any trouble opening one or more of the attachments, let me know. I will try to convert them to another format that is more user-friendly for you.

These are by no means all the on line interventions related to disability issues. There were over 2700 interventions. If you know of any additional submissions related to viewers who have disabilities, I would appreciate knowing about them.

Disclaimer:

This blog is curated by the AEBC, but welcomes contributions from members and non-members alike. The thoughts, views, and opinions expressed in the Blind Canadians Blog are those of the contributing authors and do not necessarily reflect those of the AEBC, its members, or any of its donors and partners.

Comments

Chris:
Thank you for sharing this information. I hope your readers take a look at the submissions and support the presenters

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