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#IAmYourCustomer Accessible Contact Information
Accessible communication is critical to enabling independence, and full participation in life. This is dramatically illustrated when you consider important personal information like government documents, banking statements, credit card and wireless bills.
It so happens that in Canada, we are fortunate in this regard - all of the major banks provide accessible monthly billing statements at no charge, as do many of the telecommunication companies - all you have to do is ask!
For blind, deaf-blind and partially sighted Canadians, obtaining financial statements and documents in Braille, large print or audio, provides the equal opportunity to make informed, independent personal & financial decisions.
Here is a list of the phone numbers of the major financial institutions, government departments, and telecom companies across Canada, to request your information in accessible formats. However, this list is not complete. Please help by adding to our list in the comments section below.
Banks
Banque Nationale (National Bank)
Website: http://tinyurl.com/dxkpbhh
Telephone: 1-888-300-9004 (Free)
BMO
Website: http://tinyurl.com/bw7gyy3
Telephone: 1-877-225-5266 (Free)
TTY: 1-866-889-0889 (Free)
CIBC
Website: https://www.cibc.com/ca/accessibility/print-materials.html
Telephone: English: 1-800-465-2422 (Free)
French: 1-888-337-2422 (Free)
TTY: 1-800-465-7401 (Free)
Desjardins Financial
Website: http://tinyurl.com/blc5jy2
Telephone: 1-800-224-7737 (Free)
TTY: 1-800-855-0511 (Free)
RBC
Website: http://www.rbc.com/accessibility/printmaterials.html
Customer Service: 1-800-769-2597 (Free)
Accessible Statements: 1-866-246-5651 (Free)
TTY: 1-800-661-1275 (Free)
Scotia Bank
Website: https://apps.scotiabank.com/brochreq/StartE.html
Accessible Marketing Materials: 1-888-615-8991 (Free)
TTY Customer Service: 1-800-645-0288 (Free)
TD Canada Trust
Website: http://www.tdcanadatrust.com/accessibility/index.jsp
Telephone: 1-800-831-1158 (Free)
TTY: 1-800-361-1180 (Free)
For All Canadian Government Documents
Government of Canada
Website: http://www.servicecanada.gc.ca
Telephone: 1-800-622-6232 (Free)
TTY:1-800-926-9105 (Free)
Telecommunications
Bell Canada / Bell Mobility
Website: http://www.bell.ca/shopping/PrsShp_AS_Landing.page
Accessibility Services: 1-800-268-9243 (Free)
TTY In Ontario: 1-800-268-9242 (Free)
TTY In Québec: 1-800-361-6476 (Free)
E-mail: accessible@bell.ca
Cogeco Cable
Website http://tinyurl.com/cw6w64b
Customer Service: 1-800-267-9000 (Free)
Fido
Website: http://www.fido.ca/web/content/accessibility/alternate_billing
Customer Service: 1-888-481-3436 (Free)
E-mail: specialneeds@fidomobile.ca
Primus
Website: http://tinyurl.com/bukvlvn
Accessibility Services: 1-800-806-3273 (Free)
TTY: 1-800-855-1155 (Free)
Rogers
Website: http://tinyurl.com/bp5cuso
Accessibility Services: 1-866-931-3282 (Free)
TTY: 1-800-668-9286 (Free)
Shaw Cable
Website: http://www.shaw.ca/Accessibility/Vision/
Customer Service: 1-888-472-2222 (Free)
Telus
Website: http://tinyurl.com/c768std
Customer Service: 1-888-811-2323 (Free)
Videotron
Website: http://corpo.videotron.com/site/accessibilite-en.jsp
Customer Service: 1-888-433-6876 (Free)
TTY in Quebec: 1-866-468-6763 (Free)
TTY Montreal: 1-514-380-7143