The digital revolution and the social rights movement are disrupting the traditional business models, and having an impact on the way we interact with machines and each other. These two global trends are rapidly merging together to form a new era of artificial inteligence that will enable all people to share in the economic prosperity. As organizations become more diverse and more automated, business leaders struggle in making effective decisions with accurate and current information. The driving forces behind rapid societal changes are shaping cultural attitudes and business strategies, but only those who understand the global trends will remain competitive and sustain market growth.

As a follow up on the government’s Budget 2017 commitment, the Treasury Board of Canada Secretariat (TBS) undertook a cross-country engagement process, Between September 2016 and February 2017, to solicit ideas and perspectives on an emerging Government of Canada approach to improving digital service delivery. This cross-country engagement process gave inspiration for the creation of the Canadian Digital Service, to adopt new ways of serving Canadians.