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Blind Canadians Blog Posts by Thirteen

#IAmYourCustomer Accessible Contact Information

Accessible communication is critical to enabling independence, and full participation in life.

My cell phone bill in braille ... or not. (#IAmYourCustomer)

My journey started when I purchased my very first iPhone in May of 2012 after putting my old Nokia 6682 to rest. I spent two hours in the local Roger's store, playing around with mobile phones to see what would suit my needs as someone who is totally blind. The 4S was the newest mobile phone that I wanted so bad; it felt great holding a 'somewhat' accessible device in my hand that was further advanced than my Nokia. Sold!

The Customer Service Representative was great. He set up my phone, transferring my contacts to my new iPhone and making sure that Voiceover and Siri was turned on. I think I taught the Customer Representative a lot that day using Voiceover with an iPhone.

I walked out of Roger's very excited - almost like a child in a candy store.

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