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The Canadian Transportation Agency Access Will Continue

As a result of the new Canada Transportation Act, which became effective July 1, 1996, the Canadian Transportation Agency (CTA) has been created. The CTA replaces the National Transportation Agency of Canada. The Act is designed to modernize the regulatory structure of the federal transportation network.

Accessibility continues to be a prominent feature of the new legislation. Indeed, accessibility initiatives have been enhanced in the new Act by requiring that all complaints be resolved within 120 days, unless all parties agree to an extension. This measure ensures a speedy resolution of complaints from travellers with disabilities.

In an effort to accelerate the establishment of accessibility standards within the transportation system under the authority of Parliament, Codes of Practice are being introduced. These codes will provide the industry with guidance and will also provide a general framework of how the CTA is likely to view a particular accessibility issue should a complaint be received.

The CTA will continue to have the power to remove undue obstacles from the federal transportation network through regulatory actions when necessary.

Continuing consultation and dialogue with consumers and industry will improve access to transportation services under the new Act. The "On the Move" Series of brochures for consumers and industry will also improve access to transportation services under the new Act. Our program address and telephone numbers have not changed. You may contact us to share ideas, solutions or travel experiences at:

Accessible Transportation Program, Air and Accessible Transportation Branch, Canadian Transport Agency, Ottawa, ON K1A 0N9 Telephone: 1-800-883-1813 or (819) 997-6828 TTY: 1-800-669-5575 /(819) 953-9705 Fax: (819) 953-6019 Internet: http://www.cta-otc.gc