A Step Forward in Accessible Air Travel – New Standardized Form Launching in 2025
- operations7108
- Dec 3
- 1 min read
We are very pleased to announce some good news on the air travel front—something we have been pushing for, and something AEBC raised directly at the 2024 Air Accessibility Summit.
Canada’s four major airlines—Air Canada, Air Transat, Jazz, and WestJet—have agreed to use a single, standardized medical form for travellers who have complex health or accessibility-related needs. This replaces the current system, where each airline uses its own form, forcing passengers and health care providers to repeat the same paperwork every time they switch carriers.
The new form doesn’t add any new requirements. It simply means you can complete it once and use it across all NACC member airlines beginning December 3, 2025. This will save time, reduce administrative hassle, and provide a more consistent experience for those who rely on accommodations when flying.
AEBC welcomed the chance to participate in the consultations that led to this change. We see it as another small but meaningful improvement toward barrier-free air travel in Canada.
The form will be available on each airline’s website beginning December 3, 2025.
Air Transat: https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-special-needs-and-medical-equipment
If you have questions, feel free to reach out to your airline’s accessibility office or to NACC at info@airlinecouncil.ca
To support the roll out of this standardized form, NACC has prepared the following “Questions and Answers” document.
Thank you to our members for your ongoing advocacy and for raising these issues year after year. This is a win that came directly from the disability community speaking up.