By CSA Standard B480-02 Customer Service for People with Disabilities

This article appears in

subjects: Employment

related issues: Employment

Editor's Note: Editor's Note: The following article is re-printed from the Equal Opportunity website http://www.equalopportunity.on.ca/

It is estimated that persons with disabilities represent $25 billion in purchasing power so ensuring that customer services meet their needs is an obvious business choice. The Canadian Standards Association (CSA), Canada's leading standards developer, and the Government of Ontario, Ministry of Citizenship, have produced a new standard that includes resources on how to recognize and meet specific needs of people with disabilities, service policy development and planning guidance on training, and a management process to promote continual improvement. The standard is applicable for both large and small organizations, including public, commercial and not-for-profit service providers and government

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