Canada Post’s Delivery Accommodation Program: A Reminder for Members

As the Christmas and holiday season approaches, our mail tends to increase. Canada Post has a Delivery Accommodation Program that can help when getting to your mailbox becomes difficult. For some members, this happens after a move; for others, changes in health or mobility make the old routine harder than it used to be. If you are blind, Deafblind or partially sighted, or you have any condition that affects how you reach your mail, you can ask Canada Post for an adjusted delivery option that matches your needs.

AEBC has raised the importance of this program with both Canada Post and the Canadian Union of Postal Workers as negotiations and rotating strikes continue. We know these talks can affect services, and we want to be sure the delivery accommodation program remains dependable during this period. We’re sharing this reminder now so members know what supports are available and how to request them if their circumstances change.

The process for requesting an accommodation is straightforward. Start by visiting the Canada Post website and looking for the section titled “I can’t access my mailbox.” The form on that page asks for your name, address, and a short explanation of why you can’t safely reach your mailbox. In some cases, Canada Post may ask for verification, but this does not need to be complicated. After you submit your request, they will review your situation and determine what accommodation fits best. Depending on the layout of your area and your needs, this could include door delivery, lowering the height of your mailbox compartment, adding braille markings, or redirecting your mail to a more accessible location. Each case is assessed individually to make sure the solution is practical and safe.

A few things can help the process move more smoothly. If you’ve recently moved, send in your request right away rather than waiting. If your health or mobility has changed, even for a short period, you can still ask for support. It also helps to be specific when describing the barrier you are facing. For example, tell them if the community mailbox is too far to reach safely, if the approach is not accessible, or if the compartment is too high or too low to use. Clear information helps Canada Post determine a suitable option quickly.

If the online form isn’t convenient, you can make the request by phone. Call 1-844-454-3009, and staff can guide you through the process and explain which accommodations are possible in your area. This is often the simplest route for many of our members.

Canada Post created this program so people aren’t left struggling with something as basic as collecting their mail. If your situation has changed, or you’re finding access harder than before, reach out and request the accommodation that keeps your mail accessible, dependable and safe.